Training vs. Hiring: Which Saves More Money for Your Business

I had a conversation with a client, who runs a small but growing cleaning agency. She told me something I think every business owner will relate to. She said, “I thought hiring would make my life easier. Instead, I ended up with more work and more stress.”

Here’s what happened.

Mrs. Ameh started her agency with just one assistant, who had been with her from the very beginning. The girl knew every product, every customer, every little detail. But as orders started piling up, the workload became too much for just the two of them.

Out of pressure, she hired two new staff members. It felt like the right move until she realized she was spending most of her day correcting mistakes, explaining things she thought were obvious, and redoing tasks she had already assigned.

The new hires weren’t bad people; they just didn’t understand her brand yet and they didn’t have the instinct her old staff had built over time. After a few chaotic months, Mrs. Ameh did something unexpected, she paused hiring and started training instead. She invested in teaching her original staff how to handle more responsibilities, from managing inventory to customer communication. She even paid for a short online course to help sharpen their skills.

Few months later, the difference was clear.
Her business was running smoother than ever and she wasn’t wasting money on constant recruitment and retraining. That’s when she told me, “Hiring fills a gap fast. But training fills it right.”

And honestly, she was right.

Sometimes what your business really needs isn’t new people, it’s better-equipped people. So, before you post that job opening, ask yourself: Could the person you already have become exactly who you need, with the right training?

If you would like to find out how to strengthen your existing team and reduce hiring costs, we can help.